Chief Operations Officer

SUMMARY: Leads the clinic operations for Entira Family Clinics in partnership with the Chief Medical Officer. The COO participates in strategic planning and organizational development with the executive team and provides operations expertise and leadership in the design and implementation of new projects and innovations across the system.   Supervises and coordinates functional areas and activities and advises on the development and implementation of strategic priorities.


  1. Directs and coordinates the activities of clinics including developing operating plans involving delivery of new or modified services to comply with improved methods of operation and to keep abreast of changing requirements.
  2. Interprets policies, objectives and operational procedures with clinic managers; resolves issues with administrative managers concerning such matters as staffing, HR services, revenue cycle, financial, and equipment and supplies.
  3. Maintains effective working relationships with the medical and professional staff by collaborating on administrative activities and policy matters of mutual concern; works in partnership with the CMO to accomplish the mission of Entira Family Clinics.
  4. Maintains quality patient care services by planning and developing programs to ensure compliance with established county, state and federally mandated policies and procedures, including licensing and accreditation programs.
  5. Maintains confidentiality in oral, written, and electronic based information. Communicates effectively with all levels of the organization and keeps stakeholders updated on organizational activities.
  6. Meets with members of the community, vendors, other County, State or Federal officials on matters of mutual concern and promotes a better understanding of clinic programs and assists in meeting community needs; provides educational opportunities to patients, community groups, facility employees and professional staff that promote clinic goals.
  7. Monitors performance and effectiveness of clinics financial performance and negotiates contractual agreements for vendor services, consultant services and other services as required.
  8. Oversees the proper administrative control and procedures in such areas as inventory, equipment, requisitioning and storage of supplies; effective utilization of existing resources and forms control.
  9. Provides effective leadership and people management to ensure a competent and productive labor force; selects, assigns, directs and evaluates the performance of staff; supervises, clinic manages and provides annual reviews of direct reports. Creates accountability and follow up.
  10. Manages and coordinates the development and maintenance of the annual budgets, including justification of personnel, space allocation, maintenance and capital improvement projects.


Required Education: Bachelor’s Degree preferred in Business, Management, Public Administration, Health-related field or closely related field.
Preferred Education: Master’s Degree
Required Experience: Ten years in an increasingly responsible managerial role in ambulatory settings or  similar health care organization.  Preferred Experience: Experience in a multi clinic primary care organization.

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