Patient Portal Representative

Admin Office
Posted 2 years ago
Entira Family Clinics is seeking an Patient Portal Representative to work in our Administrative office in St. Paul, MN

The Patient Portal Representative works as part of the IS team to support, and maintain the patient portal system. The representative will explain the options available to the patient and directly assist with the enrollment process through the portal. Patient Portal Representative will work to ensure all individuals have access to our secure web-based application that enables patients to communicate with their healthcare providers and connects them directly to patient’s Electronic Health Record.

Responsibilities:

  • Set up new patient portal accounts
  • Password resets
  • Troubleshoot user login issues
  • Mobile app set up
  • Assist with navigation of the portal features
  • Maintain portal set up to meet practice needs
  • Update and create new content as directed
  • Review failure logs and troubleshoot/correct as needed
  • Remain current on the software patient engagement features to keep practice up to date on options
  • Work with vendor on issues that can’t be fixed on the practice side
  • Work closely with Support and Training departments
  • Manage patient and family concerns regarding the portal

Requirements, Qualifications and Experience:

  • Minimum 1 year experience in a healthcare environment with overview knowledge of clinical operations preferred
  • High School Diploma
  • Valid Driver’s License
  • Prior experience working as a help desk support person on an EMR is preferred.
  • Experience with eClinicalWorks EMR a plus.
  • General knowledge of computer systems in PC, and web-enabled systems
  • Experience with MS Office applications and document creation software
  • Ability to develop solutions for technical issues/problems
  • Good phone demeanor and patience to assist our patients and staff members
  • May travel to one of our clinics occasionally

Benefits:

  • Medical
  • Dental
  • Vision
  • Healthcare Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Group Life
  • Voluntary Life
  • Voluntary Disability
  • 401K
  • Profit Sharing
  • Employee Assistance Program

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