Human Resources Director

Admin Office
Posted 4 months ago

JOB DESCRIPTION: This role will align the development of people, policies and procedures within both practices supporting two independent clinics with organizational strategy. The scope of this role involves four key areas: organizational strategy, employee experience, culture leadership and leadership of the Human Resources team. This role is a key member of a dual leadership team and works with the leadership team by educating, advising and influence to strengthen a culture emphasizing teamwork, learning, empowerment, productivity, employee satisfaction in career and career growth.

  • Bachelor’s degree is Human Resources or related
  • Preferred, however not required, Master’s degree in Organizational Development or Organizational Leadership or related field
  • 5+ years of experience working in People Operations or Human Resources related roles
  • 3+ years in a leadership role
  • Deep knowledge of Human Resource management principles and best practices
  • General employment law, compliance knowledge, and understanding of tax and legal requirements related to compensation and benefits, and when to collaborate with outside legal counsel

Organizational Strategy:  Aligns both organizations design with company objectives

  • Leads with an eye for patterns, critical thinking, a focus on innovation, and professionalism. Be broadly focused on improving internal processes that remove friction and enhance the employee’s productivity and job satisfaction.
  • Works closely with leadership across both companies for all organizational design needs. Advance organizational strategies by identifying and researching issues, contributing information, analysis and recommendations.
  • Ensures policies, procedures, and HR programs are consistently administered, aligned with organizational goals and are in compliance with professional standards, state and federal regulatory requirements and laws

Employee Experience: Works with the Human Resources and Administration teams, at both practices, to create an employee journey that attracts, rewards, retains and develops high performing individuals and teams.

  • Ensures that employees have clear and rewarding career trajectories. Ensure each employee is learning and developing professionally and that common issues and concerns are accounted for in our broader company strategy. Plan and evolve all employee touch points including recruitment, hiring, onboarding, compensation, benefits, training, and retention at the organization.
  • Works with CEO and CAO on the hiring philosophy and approach.
  • Sets recruiting goals and hiring stages.
  • Refines interviewing practices and processes to mitigate unconscious bias.
  • Develops, iterates, and oversees all employee performance mechanisms to attain a responsive system for receiving and delivering constructive feedback.
  • Deploys Peer and Manager feedback
  • Oversees, with the CEO and CAO, employee compensation philosophy and maintenance.
  • Oversees the effectiveness of our onboarding and offboarding processes, and continually improve them using progressive human-centered and evidence-based approaches.

Culture Leadership: Inspires others, embodies our culture, and embeds our values across the organization

  • Promotes company culture that is attractive to new recruits, helps retain existing employees and keeps both companies focused on and effective in achieving their mission and objectives. This culture should be inspired by both companies’ values.
  • Develops, iterates, and oversees all employee engagement practices.
  • Evolves internal celebrations of success and recognition of teams and individuals.
  • Evaluates culture assessments and pulse surveys.
  • Monitors engagement across the organization to support a satisfied, motivated and engaged staff.
  • Acts as a voice for both culture and practices internally and externally.
  • Drafts, maintains, and oversees compliance across all companywide human resource related policies and practices.

Lead Human Resources Operations: Develops, scales, maintains and continuously enhances our people operations with a focus on quality, customer service and scalability. 

  • Communicates business developments and organizational changes to the Human Resources Ops team and resolve employee concerns.
  • Builds out the annual goals/KPIs and long term strategy and roadmap of the Human Resources Operations function.
  • Manages the performance and development of Human Resources Operations direct reports. Set team objectives, priorities, and resources to align department objectives with a focus on career development and growth.
  • Oversees processes for benefits administration, workers’ compensation, disability, leave, work place accommodation requests, and health and safety issues.
  • Validates HR compliance programs including Background Checks, EEO Reporting, I-9/ E-Verify compliance, 401(k) audit, immigration-related compliance requirements. Stay current and ensure compliance with Federal, State and local requirements. 
  • Ensures high quality HR transactional data management, accurate documentation and record keeping. Develop and maintain department SOP’s and documentation.


  • Excellent interpersonal and communication skills, and a high level of emotional intelligence
  • Has a proven ability to execute while handling multiple and competing priorities.
  • Experience in building company culture
  • Demonstrate a collaborative work style and experience working with multiple levels and types of stakeholders
  • Demonstrated ability to dig into complex topics and validate with data
  • Demonstrated ability to apply project management skills on cross functional initiatives
  • Experience creating and fostering the employee experience and helping people do their best work
  • Excellent communication skills including negotiation skills; must be persistent, persuasive and kind.
  • Excellent problem-solving skills and self-motivation.
  • Ability to develop alternative solutions to problems; comparing and analyzing data; preparing clear, concise, thorough, meaningful, and grammatically correct written reports, letters, memoranda, and other documents.
  • Ability to independently plan, organize, prioritize, schedule, coordinate, and make decisions relating to assigned tasks.

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