Entira Family Clinics provide comprehensive, patient-centered medical services, in family medicine clinics located in your neighborhood. As an independent organization of physicians, we are uniquely prepared to provide the highest quality of care and value for our patients and staff. Our 10 clinic locations are conveniently located in the Twin Cities. Our organization is built on the relationships we form. Our relationships with our patients, our employees and our community are at the center of everything we do.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

JOB SUMMARY: 

Provides quality expertise on use of standard methodologies, tools, and data collection and analysis to measure and evaluate quality projects, programs and other activities.  Provides consultative support to clinics to facilitate improvement, which includes working with leadership, providers and clinic managers and staff to develop quality aims, measures, and strategies to improve performance.   Provides expertise on best practice, and helps to ensure alignment of improvement activities and measures with medical practice guidelines and/or other resources.  Provides quality improvement expertise to the organization by guiding, coordinating and facilitating and partnering with providers in clinical practice committees, task forces, and work groups, as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordination of assigned clinical practice committees including working with Committee Chairs to prepare agendas for meetings, ensuring that packets are complete, and helping to facilitate meetings.
• Uses quality improvement methods, tools and project management theory and techniques to develop and maintain project support for leadership and teams as assigned.
• Develops and maintains project documentation, work plans, and goals as assigned.
• Tracks follow up and action items generated from committees to ensure completion, communication and/or hand off.
• Works directly with other clinical practice team members regarding quality measures, reporting and audits.
• Works with, providers, managers and staff to identify opportunities for improvement by analyzing available data and information.
• Researches guidelines and available online resources to obtain clinical information that support best practice.
• Participates in tracking, trending and analyzing data related to quality measures.
• Works with medical director to investigate and follow up on quality of care concerns.
• Works with medical director to investigate and follow up on safety/risk management issues
• Works as the organizations Patient Safety Rep reviewing and analyzing patient safety events with other members of the care team.
• Coordinates health plan site visits and provides orientation to the EMR for auditors.
• Communicates routinely with the Manager of Quality providing information on:
  1. New and/or outstanding issues and concerns—internal and external
  2. Patient complaints, patient care concerns, or safety/risk management issues.
  3. Progress/status on P4P due dates and reports, grants and/or applications
  4. Changes in guidelines, requirements, regulations, etc.
  5. Trends, patterns, accuracy of quality measures
  6. Other quality related information essential for the department.
• Serves as advisor/QI resource to other committees or departments as needed.
• Serves as a representative of Entira Family Clinics with outside agencies, payers, vendors, other healthcare organizations, and the QI community.
• Actively pursues professional development to continuously maintain and enhance knowledge, skills and expertise.
• Promotes and supports data integrity and reporting timeliness.
• Creates and completes quality studies as assigned.
• Works directly with clinical practice staff to ensure accuracy of reports, data, measures, etc.

EDUCATION AND EXPERIENCE:

• Healthcare Background with Bachelor Degree (Masters preferred)
• Five or more years of experience in healthcare (clinic and/or health plan/payor experience preferred)

QUALIFICATIONS AND SKILLS:

• Knowledge and experience in ambulatory healthcare Quality Improvement
• Experience leading/facilitating and training QI activities
• Experience defining data needs and manipulating clinical data (Excel – Intermediate/Expert experience)
• Proficiency with Microsoft suite (e.g., Word, Excel, PowerPoint, Visio, etc.)
• Experience and training in quality methodology
• Demonstrated proficiency and analytical skills using computer systems
• Knowledge of quality standards/guidelines and regulations
• Project management training and experience
• Establishes and maintains excellent communication with leadership, team members, physicians, stakeholders and contacts.
• Develops strong working relationships within the clinical practice team and throughout the organization. 
• Demonstrates excellent written, verbal and non-verbal communication skills.
• Maintains confidentiality in oral, written and electronic based information.
• Conveys positive attitude.
• Highly developed expertise in speaking and presenting information to internal and external customers. 
• Highly developed analytical skills.
• Other duties as assigned.

BENEFITS:

• Medical
• Dental
• Vision
• Healthcare Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Group Life
• Voluntary Life
• Voluntary Disability
• 401K
• Profit Sharing
• Employee Assistance Program