Job Location: Admin Office

Entira Family Clinics provide comprehensive, patient-centered medical services, in family medicine clinics located in your neighborhood. As an independent organization of physicians, we are uniquely prepared to provide the highest quality of care and value for our patients and staff.  Our 10 clinic locations are conveniently located in the Twin Cities. Our organization is built on the relationships we form.  Our relationships with our patients, our employees and our community are at the center of everything we do.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

We are currently seeking an Office Float to join our team. This is a Full-time, on-site role. This role is the back-up for all business office roles.

The expected annualized base pay range for this position will be from $18.00 to $27.00, plus core and optional employee benefits. Entira Family Clinics considers various factors in determining actual compensation for this position. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

Job Functions:

• Greet patients, collect insurance information and co-pays.
• Orientation of new patients to clinic including distributing welcome packages
• Scheduling outside appointments for patients with specialists, radiology, etc.
• Completing the referral module for all referrals (specialist, outside tests and radiology and faxing to the insurance company as needed
• Transmitting diagnostic imaging and physical therapy orders.
• Entering orders into the Minnesota Gastroenterology web site
• Creating orders for tests as needed
• Sending appropriate notes, labs, and reports to specialists
• Documenting dates, time, and place for specialist appointments
• Performing quality checks to verify outside test appointments are kept.
• Responsible for updating patient accounts, new patient registration, and taking billing calls.
• Review accounts on future schedules.
• Basic understanding of ICD-10 and CPT codes.
• Post patient payments and adjustments.
• Balance all transactions
• Respond to inquiries regarding accounts from patients and insurance companies.
• Prepare bank deposit forms.
• Obtain patient medical and insurance information in order to coordinate the patient referral process.
• Maintain strict confidentiality with patient information.
• Participation with patient and family centered principles that are aligned with health care Home Standards

QUALIFICATIONS

• High school diploma, GED or equivalent
• One year experience in a medical office
• Desired skills include but are not limited to: the ability to operate a PC system and 10 key calculator and understanding basic mathematical principles.
• Must possess excellent communication, problem solving, and human relations skills.
• This position requires the ability to deal with all types of people, the ability to be flexible and work in a fast-paced environment.
• Knowledge of medical terminology.
• Working knowledge of Excel.
• Working knowledge and experience in the development and use of PowerPoint.
• Demonstrated use of Word

Benefits:

• Medical
• Dental
• Vision
• Healthcare Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Group Life
• Voluntary Life
• Voluntary Disability
• 401K
• Profit Sharing
• Employee Assistance Program

Entira Family Clinics provide comprehensive, patient-centered medical services, in family medicine clinics located in your neighborhood. As an independent organization of physicians, we are uniquely prepared to provide the highest quality of care and value for our patients and staff. Our 10 clinic locations are conveniently located in the Twin Cities. Our organization is built on the relationships we form. Our relationships with our patients, our employees and our community are at the center of everything we do.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

Position Purpose:

The Certified Diabetes Education Specialist (CDES) is responsible for the education of patients, their families and appropriate support systems about diabetes self-management and related issues.  The CDCES provides diabetes self-management education and coordinates protocol-based diagnostic testing and treatment, which may include medication management, nutrition, physical activity, healthy coping, risk reduction, monitoring and problem-solving. The CDES also serves as a resource to other staff members as needed.  Provide consultation to providers on best practice in management of patients with diabetes.

The expected annualized base pay range this full-time position working at this location will be from $60,000 to $99,000, plus core and optional employee benefits. Entira Family Clinics considers various factors in determining actual compensation for this position. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs. 

Major Job Functions:

• Provides direct patient education in an individual or group setting following specific curriculum developed for diabetes education
• Assesses patient’s physical, psychosocial, behavioral and educational needs (to include self-management, nutrition, physical activity, medication taking, and health maintenance labs) and interprets the information to identify individualized clinical and educational needs
• Teaches technical stills, concepts of diabetes self-management and facilitates behavior change for patients with Type 1, Type 2, and gestational diabetes
• Collaborates with the patient to establish individual goals
• Communicates with providers, clinic staff and MTM pharmacists as part of the care team to keep the team aware of patient progress and recommends changes in treatment regimen as appropriate
• Evaluates the patient’s comprehension of completed education and develops follow-up plans to address ongoing needs
• Documentation in patient’s electronic medical record of required assessments, interventions, evaluations, and follow-up as consistent with established departmental and ADA standards
• Individualizes education presentation and materials to the patient and patient circumstance
• Utilize designated clinical guidelines and the ADA Standards of Medical Care in Diabetes for adult diabetes management
• Work with clinic management and staff to improve diabetes care and measures within the clinic
• Maintain ADA and/or AADE accreditation program records
• Required to travel to other facilities
• Perform other duties as assigned

Qualifications:

• Registered Dietician/Registered Dietician Nutritionist or Registered Nurse
• Current Certified Diabetes Care and Education Specialist (CDCES) certification or be in the process of completing Certification
• Current licensure in Minnesota
• Bachelor’s Degree preferred
• BLS Certified
• Experience with EMR
• Strong computer skills

Work Environment / Physician Demands – with or without accommodations

• Professional Office Building
• Sit 8 hours per day
• Stand occasionally

Benefits:

• Medical
• Dental
• Vision
• Healthcare Flexible Spending Account (FSA)
• Health Savings Account (HAS)
• Group Life
• Voluntary Life
• Voluntary Disability
• 401K
• Profit Sharing
• Employee Assistant Program

Entira is committed to hiring and fostering a diverse and inclusive workforce that leverages the skills and talents of all employees in our organization, regardless of race, gender, national origin, age, religion, sexual orientation, gender identity, familial status, disability, or socioeconomic status. We encourage all individuals that meet the qualifications and requirements to apply for this role.

Equal Opportunity Employer

Entira Family Clinics provide comprehensive, patient-centered medical services, in family medicine clinics located in your neighborhood. As an independent organization of physicians, we are uniquely prepared to provide the highest quality of care and value for our patients and staff.  Our 10 clinic locations are conveniently located in the Twin Cities. Our organization is built on the relationships we form.  Our relationships with our patients, our employees and our community are at the center of everything we do.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

We are currently seeking a Scheduler for scheduling and canceling appointments and verifying patient’s demographic information. You should also be able to ensure that sufficient time is allocated to each appointment.

The expected annualized base pay range for this position will be from $18.00 to $27.00, plus core and optional employee benefits. Entira Family Clinics considers various factors in determining actual compensation for this position. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs. 

This role is Part-time benefit eligible, 36 hours per work week. Potential for remote work after 90 days.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures telephones are courteously and professionally answered.
• Receives and handles all telephone calls, resource, and routes to appropriate department.
• Schedules patient appointments via telephone and patient portal.
• Contact/reschedule patient appointments due to provider schedule changes.
• Perform visit planning duties (create alerts/recalls, contacting patients for follow-up care).
• Create provider mater schedule and review/edit daily schedules for each physician, as designated.
• Block schedules per clinic/provider request.
• Maintain strict confidentiality with patient information.
• Perform various other duties as directed by manager and /or lead.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent.

QUALIFICATIONS AND SKILLS:

• Proven experience working in a medical office.
• Working knowledge of medical terminology.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• The ability to type and file accurately.
• Excellent communication and organizational skills.
• Excellent written and oral communication skills.
• Maintains effective and cooperative working relationships with co-workers, leaders, clinical staff and the public.
• Must be detail-oriented and accurate.
• Ability to multi-task and prioritize tasks.
• Displays an aptitude and willingness to learn new responsibilities.
• Willingly accepts feedback.
• Flexible with hours and ability to cover weekend shifts as needed.
• Ability to problem-solve and work independently.
• Displays a professional appearance.

Benefits:

• Medical
• Dental
• Vision
• Healthcare Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Group Life
• Voluntary Life
• Voluntary Disability
• 401K
• Profit Sharing
• Employee Assistance Program