Entira Family Clinics provide comprehensive, patient-centered medical services, in family medicine clinics located in your neighborhood. As an independent organization of physicians, we are uniquely prepared to provide the highest quality of care and value for our patients and staff. Our 9 clinic locations are conveniently located in the Twin Cities. Our organization is built on the relationships we form. Our relationships with our patients, our employees and our community are at the center of everything we do.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

We are currently seeking a Front Desk / Office Float to join our team. This is a Full-time, on-site role. This role is the back-up for all business office roles.

The expected base pay range for this position will be from $17.75 to $26.50, plus core and optional employee benefits. Entira Family Clinics considers various factors in determining actual compensation for this position. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

Locations: Vadnais Heights

Job Functions:

• Greet patients, collect insurance information and co-pays.
• Orientation of new patients to clinic including distributing welcome packages
• Scheduling outside appointments for patients with specialists, radiology, etc.
• Completing the referral module for all referrals (specialist, outside tests and radiology and faxing to the insurance company as needed
• Transmitting diagnostic imaging and physical therapy orders.
• Entering orders into the Minnesota Gastroenterology web site
• Creating orders for tests as needed
• Sending appropriate notes, labs, and reports to specialists
• Documenting dates, time, and place for specialist appointments
• Performing quality checks to verify outside test appointments are kept.
• Responsible for updating patient accounts, new patient registration, and taking billing calls.
• Review accounts on future schedules.
• Basic understanding of ICD-10 and CPT codes.
• Post patient payments and adjustments.
• Balance all transactions
• Respond to inquiries regarding accounts from patients and insurance companies.
• Prepare bank deposit forms.
• Obtain patient medical and insurance information in order to coordinate the patient referral process.
• Maintain strict confidentiality with patient information.
• Participation with patient and family centered principles that are aligned with health care Home Standards

QUALIFICATIONS

• High school diploma, GED or equivalent
• One year experience in a medical office
• Desired skills include but are not limited to: the ability to operate a PC system and 10 key calculator and understanding basic mathematical principles.
• Must possess excellent communication, problem solving, and human relations skills.
• This position requires the ability to deal with all types of people, the ability to be flexible and work in a fast-paced environment.
• Knowledge of medical terminology.
• Working knowledge of Excel.
• Working knowledge and experience in the development and use of PowerPoint.
• Demonstrated use of Word

Benefits:

• Medical
• Dental
• Vision
• Healthcare Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Group Life
• Voluntary Life
• Voluntary Disability
• 401K
• Profit Sharing
• Employee Assistance Program

Entira Family Clinics provide comprehensive, patient-centered medical services, in family medicine clinics located in your neighborhood. As an independent organization of physicians, we are uniquely prepared to provide the highest quality of care and value for our patients and staff. Our 9 clinic locations are conveniently located in the Twin Cities. Our organization is built on the relationships we form. Our relationships with our patients, our employees and our community are at the center of everything we do.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

Entira Family Clinics is looking for a Medical Assistant to be part of a dedicated team in a physician owned organization providing exceptional quality of care to our patients.

The expected hourly pay range for this position will be from $20.00 to $30.00, plus core and optional employee benefits. Entira Family Clinics considers various factors in determining actual compensation for this position. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

Responsibilities:

• Show patients to exam rooms and prepare them for the provider.
• Obtain vitals and interview patients to obtain medical information.
• Update patient’s electronic medical record
• Prepare and administer medications as directed by a provider.
• Collect samples and perform routine laboratory tests.
• Operate x-ray, electrocardiogram (EKG), and other equipment to administer routine diagnostic tests.
• Stock and prepare rooms.

Requirements:

• Completion of an accredited Medical Assistant program
• Limited scope x-ray operator’s license required
• Ability to multi-task and work in a fast-paced environment
• Flexibility of working hours

Benefits:

• Medical
• Dental
• Vision
• Healthcare Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Group Life
• Voluntary Life
• Voluntary Disability
• 401K
• Profit Sharing
• Employee Assistance Program

Entira Family Clinics provide comprehensive, patient-centered medical services, in family medicine clinics located in your neighborhood. As an independent organization of physicians, we are uniquely prepared to provide the highest quality of care and value for our patients and staff. Our 9 clinic locations are conveniently located in the Twin Cities. Our organization is built on the relationships we form. Our relationships with our patients, our employees and our community are at the center of everything we do.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

We are currently seeking a Care Coordinator/Patient Advocate to join our team. This is a full-time role and will be responsible for coordinating patient care.

The expected hourly pay range for this position will be from $20.00 to $30.00, plus core and optional employee benefits. Entira Family Clinics considers various factors in determining actual compensation for this position. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

Responsibilities:

• Enrolls patient in CCM, (chronic care management) and coordinates patient care.
• Use effective engagement strategies to build a trusting relationship with patients and families for ongoing partnership in their health care decisions.
• Use a variety of educational materials, self-management support techniques, and community resources to engage patients, increase their motivation to change, and support patients and families in establishing healthy lifestyle goals and implementing treatment plans to meet those goals.
• Develop a maintenance plan with patients to help them maintain a healthy lifestyle.
• Contacts patients frequently (according to protocol) and arranges appointments with primary care provider (PCP) and specialists as needed.
• Coordinates and facilitates communication between patient, families, primary care provider (PCP) and consulting specialists.
• Supports patient with treatment compliance.
• Assists patient when barriers to care arise.
• Collaborates with PCP on outcome assessment using care plans.
• Reviews caseload with PCP, focusing on patients not adequately improved within specified timeframe.
• Assists patient in scheduling appointment with other health care providers and coordinates with the referral coordinator.
• Documents all encounters in ECW according to Entira Family Clinics policies and procedures.
• Helps maintains registries as directed.
• Works with resources provided for care coordination and helps develop additional resources as needed.

Requirements:

• At least 1 year experience as Care Coordinator in clinical setting.
• Associate degree or equivalent experience. CMA, MA, psychology, social work, health education or clinical background preferred.
• Ability to manage a project from start to finish.
• Ability to learn quality improvement principles/tools and methods.
• Demonstrated ability to effectively establish and maintain collaborative working relationships with peers and constituents at all levels of an organization.
• Knowledge of medical terminology.
• Good desktop tool usage including Word, Excel, PowerPoint, and EMR.
• Excellent communication skills, both verbal and written.
• Demonstrated analysis and problem solving skills.

Benefits:

• Medical
• Dental
• Vision
• Healthcare Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Group Life
• Voluntary Life
• Voluntary Disability
• 401K
• Profit Sharing
• Employee Assistance Program

Entira Family Clinics provide comprehensive, patient-centered medical services, in family medicine clinics located in your neighborhood. As an independent organization of physicians, we are uniquely prepared to provide the highest quality of care and value for our patients and staff.  Our 9 clinic locations are conveniently located in the Twin Cities. Our organization is built on the relationships we form.  Our relationships with our patients, our employees and our community are at the center of everything we do.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

We are currently seeking a Scheduler for scheduling and canceling appointments and verifying patient’s demographic information. You should also be able to ensure that sufficient time is allocated to each appointment.

The expected annualized base pay range for this position will be from $18.00 to $27.00, plus core and optional employee benefits. Entira Family Clinics considers various factors in determining actual compensation for this position. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs. 

This position will require rotating weekends (roughly every 4-6 weeks). Potential for remote/hybrid work after 90 days.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures telephones are courteously and professionally answered.
• Receives and handles all telephone calls, resource, and routes to appropriate department.
• Schedules patient appointments via telephone and patient portal.
• Contact/reschedule patient appointments due to provider schedule changes.
• Perform visit planning duties (create alerts/recalls, contacting patients for follow-up care).
• Create provider mater schedule and review/edit daily schedules for each physician, as designated.
• Block schedules per clinic/provider request.
• Maintain strict confidentiality with patient information.
• Perform various other duties as directed by manager and /or lead.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent.

QUALIFICATIONS AND SKILLS:

• Proven experience working in a medical office.
• Working knowledge of medical terminology.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• The ability to type and file accurately.
• Excellent communication and organizational skills.
• Excellent written and oral communication skills.
• Maintains effective and cooperative working relationships with co-workers, leaders, clinical staff and the public.
• Must be detail-oriented and accurate.
• Ability to multi-task and prioritize tasks.
• Displays an aptitude and willingness to learn new responsibilities.
• Willingly accepts feedback.
• Flexible with hours and ability to cover weekend shifts as needed.
• Ability to problem-solve and work independently.
• Displays a professional appearance.

Benefits:

• Medical
• Dental
• Vision
• Healthcare Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Group Life
• Voluntary Life
• Voluntary Disability
• 401K
• Profit Sharing
• Employee Assistance Program

Entira Family Clinics provide comprehensive, patient-centered medical services, in family medicine clinics located in your neighborhood. As an independent organization of physicians, we are uniquely prepared to provide the highest quality of care and value for our patients and staff. Our 9 clinic locations are conveniently located in the Twin Cities. Our organization is built on the relationships we form. Our relationships with our patients, our employees and our community are at the center of everything we do.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

The expected annualized base pay range for this position will be from $70,000 to $100,000, plus core and optional employee benefits. Entira Family Clinics considers various factors in determining actual compensation for this position. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

JOB SUMMARY:

Provides quality expertise on use of standard methodologies, tools, and data collection and analysis to measure and evaluate quality projects, programs and other activities. Provides consultative support to clinics to facilitate improvement, which includes working with leadership, providers and clinic managers and staff to develop quality aims, measures, and strategies to improve performance. Provides expertise on best practice, and helps to ensure alignment of improvement activities and measures with medical practice guidelines and/or other resources. Provides quality improvement expertise to the organization by guiding, coordinating and facilitating and partnering with providers in clinical practice committees, task forces, and work groups, as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordination of assigned clinical practice committees including working with Committee Chairs to prepare agendas for meetings, ensuring that packets are complete, and helping to facilitate meetings.
• Uses quality improvement methods, tools and project management theory and techniques to develop and maintain project support for leadership and teams as assigned.
• Develops and maintains project documentation, work plans, and goals as assigned.
• Tracks follow up and action items generated from committees to ensure completion, communication and/or hand off.
• Works directly with other clinical practice team members regarding quality measures, reporting and audits.
• Works with, providers, managers and staff to identify opportunities for improvement by analyzing available data and information.
• Researches guidelines and available online resources to obtain clinical information that support best practice.
• Participates in tracking, trending and analyzing data related to quality measures.
• Works with medical director to investigate and follow up on quality of care concerns.
• Works with medical director to investigate and follow up on safety/risk management issues
• Works as the organizations Patient Safety Rep reviewing and analyzing patient safety events with other members of the care team.
• Coordinates health plan site visits and provides orientation to the EMR for auditors.
• Communicates routinely with the Manager of Quality providing information on:
  • a. New and/or outstanding issues and concerns—internal and external
  • b. Patient complaints, patient care concerns, or safety/risk management issues.
  • c. Progress/status on P4P due dates and reports, grants and/or applications
  • d. Changes in guidelines, requirements, regulations, etc.
  • e. Trends, patterns, accuracy of quality measures
  • f. Other quality related information essential for the department.
• Serves as advisor/QI resource to other committees or departments as needed.
• Serves as a representative of Entira Family Clinics with outside agencies, payers, vendors, other healthcare organizations, and the QI community.
• Actively pursues professional development to continuously maintain and enhance knowledge, skills and expertise.
• Promotes and supports data integrity and reporting timeliness.
• Creates and completes quality studies as assigned.
• Works directly with clinical practice staff to ensure accuracy of reports, data, measures, etc.

EDUCATION AND EXPERIENCE:

• Healthcare Background with Bachelor Degree (Masters preferred)
• Five or more years of experience in healthcare (clinic and/or health plan/payor experience preferred)

QUALIFICATIONS AND SKILLS:

• Knowledge and experience in ambulatory healthcare Quality Improvement
• Experience leading/facilitating and training QI activities
• Experience defining data needs and manipulating clinical data (Excel – Intermediate/Expert experience)
• Proficiency with Microsoft suite (e.g., Word, Excel, PowerPoint, Visio, etc.)
• Experience and training in quality methodology
• Demonstrated proficiency and analytical skills using computer systems
• Knowledge of quality standards/guidelines and regulations
• Project management training and experience
• Establishes and maintains excellent communication with leadership, team members, physicians, stakeholders and contacts.
• Develops strong working relationships within the clinical practice team and throughout the organization.
• Demonstrates excellent written, verbal and non-verbal communication skills.
• Maintains confidentiality in oral, written and electronic based information.
• Conveys positive attitude.
• Highly developed expertise in speaking and presenting information to internal and external customers.
• Highly developed analytical skills.
• Other duties as assigned.

BENEFITS:

• Medical
• Dental
• Vision
• Healthcare Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Group Life
• Voluntary Life
• Voluntary Disability
• 401K
• Profit Sharing
• Employee Assistance Program